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Privacy Policy & Terms of Use

Your privacy matters. Review how we handle your data and the terms of using our services.

Privacy Policy

Last updated: 22 Sep 2026

This Privacy Policy explains how 10QBIT ("10QBIT," "we," "us," or "our") collects, uses, and shares personal data when you visit 10qbit.com, contact us, apply for a role with us, or sign up to hear from us. It does not cover personal data processed through our healthcare platforms — ClubHealth, Chosen Life, LDNA, or our clinic and pharmacy platforms — because in those cases the clinic or pharmacy you interact with is responsible for your data, and 10QBIT acts only as their service provider. If you’re a patient of a clinic or pharmacy using a 10QBIT platform, please refer to that organisation’s own privacy notice.

Who we are

10QBIT is the controller of the personal data described in this policy, meaning we decide why and how it’s used.

Our registered details are:

  • Legal entity: 10QBIT LIMITED
  • Company number: PV00276617
  • Registered address: 71-75 Shelton Street Covent Garden, WC2H 9JQ London, United Kingdom.

If you have any questions about this policy or how we handle your data, you can reach us at support@10qbit.com, or write to us at the address above.

The personal data we collect

We collect personal data directly from you when you use our site or interact with us. We don’t buy personal data from third parties, and we don’t collect more than we need for the purposes described below.

If you get in touch through a contact or enquiry form, we collect your name, email address, company, and whatever you choose to tell us in your message, so that we can respond to you.

If you sign up to hear from us, we collect your name and email address, which we use only to send you the updates you’ve asked for, and only for as long as you remain subscribed.

If you apply for a role with us, we collect your CV, cover letter, and contact details, along with anything else you choose to submit as part of your application, so that we can assess your suitability for the role.

When you browse our site, we (and the analytics tools we use) may collect technical information such as your IP address, browser type, device type, and the pages you visit, so that we can understand how the site is used and improve it. Where this relies on non-essential cookies, we only do it with your consent — see the cookies section below.

We do not collect special category data — such as health information — through this marketing site. If you’ve shared health information with us in any other context, that’s covered separately, not by this policy.

Why we process your data, and on what basis

Under UK GDPR, we need a valid legal basis for everything we do with personal data. Here’s how that applies to each of the activities above:

We respond to your enquiries on the basis of our legitimate interest in running a functioning business that can answer the questions people ask us, balanced against your right to privacy. We only use your enquiry details to respond to you, not for anything else.

We send newsletter content only where you’ve given us your consent to do so, and you can withdraw that consent at any time by unsubscribing — no reason needed.

We process job applications because doing so is a necessary step before entering into a contract with you, should we decide to offer you a role.

We use analytics cookies and similar technologies with your consent, which you give (or decline) through the cookie banner when you first visit the site.

Who we share your data with

We share personal data with a small number of service providers who help us run our website and business — for example, the tools we use for hosting, email delivery, analytics, and applicant tracking. These providers only process your data on our instructions and are contractually required to protect it.

We do not sell your personal data, and we do not share it with third parties so that they can market to you independently.

Your rights

Because we process your personal data under UK GDPR, you have a number of rights over it. You can ask us to give you a copy of the personal data we hold about you, correct anything that’s inaccurate, or delete it altogether. You can also ask us to restrict how we use your data, or object to us using it in certain ways, and where our processing is based on your consent, you can withdraw that consent at any time.

If you’d like to exercise any of these rights, contact us at support@10qbit.com and we’ll respond as required by law. If you’re ever unhappy with how we’ve handled your personal data, you also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk.

Cookies

We use cookies and similar technologies to make our site work properly and, where you consent, to understand how it’s used. Strictly necessary cookies — for example, the one that remembers your cookie preferences — don’t require your consent because the site can’t function properly without them. Everything else, including analytics cookies, only runs if you’ve agreed to it.

When you first visit our site, a banner lets you accept all cookies, reject everything non-essential, or choose your preferences by category. You can change your mind at any time through link/footer control, or by adjusting your browser’s own cookie settings. Where we use third-party analytics tools, those providers may set their own cookies under their own privacy policies, which we’ll link to here once confirmed.

Children

Our site isn’t directed at children, and we don’t knowingly collect personal data from anyone under 13. If you believe a child has provided us with personal data, please contact us and we’ll take appropriate steps to delete it.

Changes to this policy

We may update this policy from time to time — for example, if we start collecting new types of data or change how we use it. If we make any material changes, we’ll update the date at the top of this page, and where appropriate, we’ll let you know directly.

Contact us

If you have any questions about this policy, or want to exercise any of your rights, you can reach us at support@10qbit.com.

Terms of Use

Last updated: 22 Sep 2026

These Terms of Use govern your use of 10qbit.com. They’re separate from any commercial agreement a clinic or pharmacy enters into to use one of our platforms — that relationship is covered by its own service agreement, not by these terms. By using this site, you’re agreeing to what follows; if you don’t agree, we’d ask that you don’t use the site.

Using this site

You’re welcome to browse and use this site for any lawful purpose. What we ask in return is straightforward: don’t try to gain unauthorised access to any part of the site or the systems behind it, don’t scrape or harvest content at scale, and don’t use the site to transmit anything unlawful, harmful, or malicious.

This isn’t medical, clinical, financial, or legal advice

Nothing on this site should be read as medical, clinical, financial, or legal advice. Where we describe our services, our method, or the work we’re exploring through our R&D programme, that’s general information about 10QBIT and what we do — not guidance for any individual clinical or business decision. If you’re making a decision that depends on advice like that, please speak to a qualified professional.

Our intellectual property

The content on this site — including the text, design, logos, and diagrams — belongs to 10QBIT or the parties who’ve licensed it to us. You’re welcome to view and print pages for your own personal reference, but please don’t reproduce, redistribute, or otherwise use our content without asking us first.

If you send us something

If you get in touch through a contact form, we may use what you send us to respond to you and to improve how we communicate with people like you — your personal data itself is handled as described in our Privacy Policy. We’d ask that you don’t use a public contact form to send us anything confidential or sensitive that you wouldn’t want handled that way; if you need to share something sensitive, please use a designated secure channel instead.

No warranties, and limits on our liability

We do our best to keep this site accurate, useful, and running smoothly, but we provide it on an "as is" basis and can’t guarantee it will always be available, uninterrupted, or free of errors.

Governing law

These terms are governed by the laws of England and Wales, and any disputes relating to them will be handled by the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. Whatever version is live on the site at the time you’re using it is the one that applies, so it’s worth checking back occasionally if you use the site regularly.

Contact us

If you have any questions about these terms, you can reach us at support@10qbit.com.

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